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Passengers

Online booking system CITY.TRAVEL™ is designed to simplify the planning of your trip. For this you do not need to study sites of hotels and airlines in search of the best offers, stand in lines at the air and railway ticket offices, spend your time buying tickets. CITY.TRAVEL™ accumulates deals of dozens of air carriers and offers the most favorable conditions for the purchase of tickets of JSC Russian Railways and for accommodation in more than 200 thousand hotels around the world.

Using the convenient navigation system on CITY.TRAVEL™ site you can find and pay for hotel accommodation, air and train tickets in one place, in a few clicks, without leaving home or standing up from a work chair.

With help of CITY.TRAVEL™ you save your time, money and applied efforts to search considering, that the proposed range and quality of service surpass the majority of online booking systems.

Flights

An e-ticket, which is sent to your e-mail when you purchase a ticket is your reminder of the route:about flight number, departure/arrival date and time, baggage allowance terms and etc. Besides, an e-ticket allows you to check the booking status on the site CITY.TRAVEL™.

An e-ticket in print differs from a traditional ticket and is an A4 sheet, which contains full information about the flight.

Remember that when you check-in at the airport, you must show exactly the identity card on which the ticket was issued.

Please, note, in the absence of an e-ticket in printed form during check-in for a flight at the airport, show a passport or other identity card, on which the ticket was issued.

In addition, you can independently register for the flight - on the airport web site or airline web site. At passage of e-registration on your e-mail you will receive a boarding pass, which you can print out and immediately you can be boarded (after the baggage check-in).

We recommend you familiarize yourself with the rules of baggage transportation during the booking of the ticket. The rules for carrying baggage and hand luggage vary depending on the airline - in most cases, the transportation of baggage to a certain weight is free, but there are budget airlines, who do not carry baggage for free.

Hotels

When booking a hotel room on CITY.TRAVEL™ you receive an e-confirmation with the date of arrival, room categories, number of guests and etc. When you arrive at the hotel you do not have to carry a voucher, because the hotel receives information about your booking in advance, however, as a reminder for you about the booking, the voucher can be taken with you. For check-in you will only need a passport or other identity card, on which the reservation was issued.

In case of any difficulties at check-in you can contact the 24-hour CITY.TRAVEL™ support. Our managers will quickly solve the difficulty that has arisen, no matter where in the world you are.

Railway tickets

In the CITY TRAVEL™ system in full access are absolutely all the current offers of JSC « "Russian Railways"», including during periods of maximum demand and during the high season.

If you have passed the electronic registration, then with a printed receipt you can immediately go to the train carriage. If registration is not completed, then you can exchange the receipt for a ticket at the ticket office or ticket terminal of Russian Railways.

You can return the purchased ticket at the ticket office of Russian Railways upon presentation of the identity card which used when the ticket was purchased.

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